Refund Policy

Thank you for shopping at RiverCraftLoom. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy governs the conditions under which you can return the items purchased through our website at rivercraftloom.cyou and obtain a refund.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in the original packaging, and the return must be initiated within 14 calendar days from the date of purchase.

Refunds

Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

Please note that we do not accept returns or issue refunds for custom orders, unless they arrive damaged or defective. In such cases, please contact us immediately for assistance.

Contact Us

If you have any questions on how to return your item to us, you can reach us at our phone number: +44 20 7946 0958.

Non-Refundable Items

Some items are non-refundable and non-exchangeable. These include gift cards and some health and personal care items.

Sale Items

Sale items cannot be refunded. Only regular priced items may be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our postal address WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Thank you for choosing RiverCraftLoom. We hope that your experience with us will be delightful and that you will enjoy our delicious offerings to the fullest.